e-Learning Frequently Asked Questions

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How do I register for an e-Learning class?

Registration is simple and takes only a few minutes. If you have already signed up for a course, simply log in here.

If you have not previously created a user name and password, visit the New User page where you can learn more about eLearning. When you are ready to get started, click on the Sign up button at the top of any page.

When will you notify the state that I have completed the course?

Once you have finished all modules of your course and the course completion form is fill out and submitted, an email is automatically sent to your state Rural Water Association, at which point they begin the process of updating the state agency, (except for those states that are not required to send to the state agency but instead keep records at their office). State requirements vary. Be sure to check with your state agency or Rural Water Association if you have concerns or questions.

Do I receive a certificate indicating I have passed the course?

Yes, upon completion of the course and passing all quizzes, your state Rural Water Association will provide you with a certificate indicating the name of the course and hours of credit earned. This is usually completed within a few weeks of completing the course. Be sure to keep your Certificate with your records. State requirements vary. Be sure to check with your state agency or Rural Water Association if you have concerns or questions.

What courses are available in my state?

Course availability can be viewed here, or by visiting the Home page then clicking on your state on the map. If there are no courses available at this time, you can sign up to receive an email from us when courses do become available.

Do I need to be a member of my state Rural Water Association to sign up for a course?

Nope! Our partnering RWAs are the official course provider in your state, so that's why you must specify which organization you want to register through.

What does an e-Learning course cost?

Course costs are varied, depending upon the state you're licensed and the number of continuing education units (CEUs), also called points or hours, received. Please refer to your state's course list for prices.

Do you accept credit card payment online? Can I pay by check? Can you send me an invoice?

Yes to all of those! We accept MasterCard, Visa, Discover and American Express payments online, or you can pay by check, money order, or be invoiced. All online transactions are encrypted and processed on a secure server.

How do I get a receipt?

We send receipts immediately to the email address in your SunCoast Learning account whenever you make a purchase. You can also download any receipts by logging in and clicking "Order History."

Must I complete the course at once or can I come back at a later date?

You may log on and off as often as you like. SunCoast Learning does not limit course access. You can take as long as you like to complete the course and it will always be available to review even after you finish the course. You may take the course at your pace and access it 24/7 at your convenience.

Is it OK to leave my course up all day?

If you will be leaving your course for a period of time with no activity, you must log off to ensure that the course will not "time out." When the course times out due to inactivity it is not noticeable until you take the quiz and your score does not update. It's a good idea to log off when leaving your course for more than 10-15 minutes.

It says "This username already exists" when I try to register.

Either someone else has already registered that username, or you have already registered with that username. If you believe you created the username, go back to the log-in page and enter the username and password you have been trying to set up. If this is unsuccessful, try recovering your username/password here.

I forgot my username/password. How do I log-in?

Your username and password should always be kept in a safe place. In case you have lost or forgotten it, click on the "forgot username/password" button on the login page. You will be prompted to reset your password.

How can I find out what courses I have already taken?

Log in with your username and password. Click on "View Completed Course Results" to see and review all your completed courses. Please note: If you have ever registered multiple accounts with us, they have all been combined into one account for your convenience. Use your most recent username and password to log in.

Do you track my courses online?

Yes, the Learning Management System (LMS) software tracks your registration, enrollments, time in course, quiz scores, and course status. You may access your student history and course progress whenever you log in to the system.

How can I find out how many hours/points I need?

You will need to get this information from your state, either through the primacy agency website or by calling the Rural Water Association.

What if I don't pass the course, will I be able to take it again?

Yes, if you fail a module quiz, you may review the material and retake the quiz as many times as necessary to achieve a passing score of 70%.

If I have questions about the course material, how do I get it answered?

Students can email their state Rural Water Association if they have questions on the course material.

Can I return my course and get my money back?

If, after completing the first module, you are not satisfied with your course we will either switch you to another course or refund your money, whichever you choose.

What are the computer/internet requirements to take a course online?

Our system runs on Windows, Mac and Linux using a modern browser (such as Chrome, Safari, Firefox, Edge, IE 11, etc.). Many courses are also compatible with mobile devices, with more becoming mobile-compatible in the future. Access to mobile-ready courses does not require downloading an app--simply log-in with your web browser.

If you experience issues running your course, please try one of the recommended configurations below.

We recommend the following configuration for taking a course:

  • Windows PC: Google Chrome
  • Mac PC: Google Chrome or Safari 3 and later
  • Linux PC: Google Chrome or Mozilla Firefox
  • iPad/iPhone: Mobile Safari only in iOS 5.0 and later*
  • Android tablet/smartphone: Google Chrome*

*Some courses are not yet mobile-friendly at this time. Please check your state's course listing page for more details.

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